Reviews about Bidvest McCarthy VW Umhlanga. (Car Dealer) in uMhlanga (KwaZulu-Natal).

Bidvest McCarthy VW Umhlanga

1053 Customer Reviews

91 User Comments

Car dealer

Volkswagen dealer

Corporate office

6 Sunset Cres, Umhlanga Ridge, uMhlanga, 4319

Details

Information about Bidvest McCarthy VW Umhlanga, Car dealer in uMhlanga (KwaZulu-Natal)

Here you'll find location details, hours, peak times, contact information, photos and real user reviews.

This place has excellent reviews, indicating great customer service. Highly recommended!

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Opening hours for Bidvest McCarthy VW Umhlanga

Peak visiting hours

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Reviews of Bidvest McCarthy VW Umhlanga

I. M.

On our way down to our holiday in Umhlanga a few weeks ago, our car started giving us trouble. Warning lights on.. we decided to take a chance and drive to our destination. Thankfully we made it to Umhlanga. We took our car to VW Umhlanga…we were given a quote and we were told it would take 2/3 weeks to get the imported part. Janine was wonderful.we were updated and kept in the loop throughout our stay. We eventually came back home and left our car in the care of VW Umhlanga. A little apprehensive to say the least… the thought of leaving our car in another province for 2/3 weeks was rather worrisome. We called Janine many times for reassurance and to see how far the repairs were and she was always available and happy to answer our questions. Our car was ready after 3 weeks. The long drive back home gave me a good chance to test drive my car. It’s going perfectly! Thank you VW Umhlanga! You made a very scary experience less traumatic for my family and I. Very impressed with your service from beginning to end! Thank you to the whole team that helped repair my car! Thank you Janine! ⭐️⭐️⭐️⭐️⭐️

I. I.

Their customer service standards have dropped over the years . I guess it's the new staff always there. Booked vehicle for service 2 weeks ahead. Took vehicle in , my service advisor didn't even bother do a meet & greet. Vehicle was promised at 1pm but no call received. So I called in , the authorisation was still pending . Vehicle was only given at 16h30pm & the vehicle wasn't even cleaned inside . They changed their payment policy also , so no cash allowed . This also was not communicated or made aware to a customer. Who denies cash as a payment ??? Never had a problem when Shaun was a service advisor. Looks like I have to find another VW dealer who will appreciate the loyalty.

M. M.

Service for customers is good, and the actual vehicle service also good. They need to improve and upgrade the lift services for customers as to only drop customers at their destination in the morning only and expect them to find their way collecting their cars from service is not good at all. I have heard other customers talking about unhappiness when being dropped at their respective place

M. P.

It was my first car from them but clearly not the first car purchased. So I thought I knew what to expect. At every step I was truly impressed with the knowledge and care that went into making my experience a rewarding one. It was mostly the sincerity and professionalism of Tanya the salesperson that was so amazing. I would absolutely recommend this agency and this amazing salesperson.

T. H.

Excellent service as always!! They go over and beyond expectations. Rennei Chateau is the friendliest and most helpful lady one can find. Really appreciate it. This lady and Dealership is the pure definition of Excellence - whether it be their performance, reliability, or knowledge, it always remains consistent. They definitely know how to keep their Customers! I won't go anywhere else but to VW Umhlanga!!

L. T.

Excellent service - from the booking with Privilege, to a kind welcome and hosting with Rennei and not forgetting my informative service adviser Shaun. Was also very nice to see James ensuring that the entire department runs smoothly. My car is in top shape and so cleannn! Thank you to an amazing team.

d. P.

Excellent service from Sherwin Pillay. Attention to detail from the beginning and always ensured that I understood everything as it was my first time buying a car. He continued to help me after the car was bought on the mechanics of the car that I didn't understand and booking the cars service for me. Hard to find such helpful and passionate sales persons like you.

J. K.

I would like to mention Rennei Chateau specifically. Her service is world class. Her level of attention to detail combined with her special way with people is a winning formula for excellent customer service. She always finds a solution to my challenges as a customer and consistently delivers far beyond my expectation. A true asset to your dealership.

S. P.

I would like to say thank you so much to Jasheel . His customer service is impeccable and he has excellent knowledge of the Volkswagen brand. I will definitely be coming back to the Unhlanga branch as Jasheel was competent and professional when I interacted with him and that was definitely the best service I received in a long time . Well done Jasheel , keep up the good work , you deserve some sort of recognition from your company as you are definitely an asset to them . I hope I got the name correct. He is a tall Indian male who is a mechanic at the Umhlanga branch

D. S.

Sherwin was our sales consultant. He made our experience and extremely pleasant one. He managed to meet all our expectations and find the perfect vehicle for us. I must also commend him on his after sales service as well.

N. M.

I am in currently looking for a new vehicle, haven't purchased yet, but I recently went to VW Umhlanga and was very impressed with Romon and his service. He was honest, direct and extremely insightful. I would definitely do business with him! Impressive.

N. M. E. K.

Well stocked...friendly staff....could do with more parking but considering the situation and size of the property it may be a challenge...free Wi-Fi and coffee on site...car service is rather expensive. 😉

P. G.

Thank you Poovy Naidoo for the best service received whilst purchasing our new car. You have out done yourself with explaining the features and giving us options before settling on our car. Wishing you all the best for 2021 I would highly recommend you to anyone looking to purchase a vehicle. You an your team were amazing.

S. J.

Service received from Varsha was indeed of outstanding excellency!! She exceeded all my expectations and I will highly recommend her name as a contact point to prospective buyers going forward!!!

K. N.

Desigan is a very professional and efficient gentleman who supports his customers unconditionally. He provides regular feedback and his customers service levels exceeds expectations. A big thank you for your support.

A. A. M.

Excellent service! Purchased my vehicle through Sherwin Pillay who made the entire process such a pleasure. Generally sales persons can be very pushy but not in the case of Sherwin- he was always accommodating and advised me with every possible option available. The paper work was made quick and painless. When it comes to those who are very particular about the extras they desire, Sherwin goes above & beyond in locating the specific vehicle to match your dream. My experience even after purchasing my vehicle from Bidvest McCarthy VW Umhlanga has been beneficial, with Sherwin being very present on social media platforms - showcasing the latest VW has to offer as well as tips and features for your VW.

A. D.

If you want a sales person to listen to exactly what you want and not try to push you to add a million extras, ask for Imraan Jogiat. Went into the dealership to view a vehicle, filled in 1 form & sent a few documents via email and everything else was done for me. Got called to pick up my vehicle the next day. Be careful of the finance department though, they don't give you the correct finance agreement unless you ask them for it.

R. N.

I would like to take the time to say thank you to Renesh who has really given the best service I could ever get. It was trully an amazing experience and I would highly recommend Renesh anytime. Thank you once again for an awesome employee that puts customers smiling all the time.

J. B.

Sherwin was an excellent Sales person, so goes with all the friendly staff at Bidvest McCarthy VW Umhlanga. Fast efficient and a great deal on the Polo Tsi. Highly recommend this dealership. Thank you guys.

C. I.

Excellent financial service at this branch. Always ready to answer your questions. Keeps you up to date with prices and finds you the best interest rates. I personally delt with V Moonsamy, professional and proficient service.

T. R.

@Nigel hastibeer...purchased a new polo vivo the process was quick and painless. i would like to compliment Nigel on his excellent customer service and making this a smooth process the deal was done is 2 days. will definitely come back for more purchases in the future. McCarthy VW Umhlanga is highly recommended. @Nigel keep up the great work!!!!

S. N.

Excellent service from Nigel Hastibeer, very friendly and made me feel right at home, I didn’t have to stress about anything he had sorted everything for me, he speaks to you and understand exactly what you are looking for, he treats you more like family than a customer. I would recommend you speak to Nigel Hastibeer if you are looking to buy a vehicle.

D. M.

Denise G - excellent customer service. A pleasure working with someone has pleasant as you. Keep up the great work.

D. R.

Rennei Chateau’s warm kind an amazing personality is what brings me to Volkswagen Umhlanga, I can go to any dealership but I choose Umhlanga cause of her passion for striving to do the utmost an beyond to please each an every customer, thank you Volkswagen Umhlanga for having Rennei Chateau there, you most certainly have me as your customer.

W. K.

Dealing with McCarthy VW Umhlanga has been an absolute pleasure. From the warm welcome on our first visit down to the well wishes as we drove off with our new car. The have shopped around before buying and the service we received far surpassed all other dealerships we visited. Poovy has been an absolute star. His professionalism and product knowledge is next level. We were confident dealing with him from the outset and he kept us in the loop every step of the way. I highly recommend Bidvest McCarthy Umhlanga for anyone in the market for a VW and more especially suggest you deal with Poovy.... you will not be disappointed.

L. M.

Took delivery of a new T Cross for wife. Took over a month from landing, after pdi fault found. No fanfare, very disappointing experience. Hope future service is not like that.

v. n.

Excellent service.. A true VW standard..I love their passion for their customers and the way they explain everything regarding the car service. I will surely come back if I remain in Durban for the next year or 2. Keep it up guys.

T. R. V.

Will definitely recommend friends and family to this Dealership especially the service rendered by Varsha Roopnarain. I will make sure that they ask for Varsha Roopnarain by name. Many thanks and keep up the Fantastic work.

R. B.

In my line of work I deal with motor vehicle dealerships on a daily basis. I would highly recommend VW Umhlanga to anybody looking to purchase or service their vehicle. The ambience of the dealership is immaculate and polished. The receptionist Shanall Bechan fits this description as she is precise and professional. Her friendly smile at the counter is delightful. Will definitely be visiting again.

D. V. B.

If a used or demo car what you looking for look no further romon is the sales man to make your dreams come true. I just baught a car from the dealer some issue came up and they notified me straight away no shady dealings Strait honesty and helpful they disclosed everything and helped me out in the end to find a even better car don't look further ask to speak to Romon your sales person to make your dream car a reality.

C. F.

Always awesome service from VW Umhlanga and the entire team. Poovy Naidoo was my sales consultant that sold me my car 2 years ago and has become a good mate now. Other than him supporting Man Utd, he is a great guy with a lot of knowledge. I highly recommend Poovy for your next VW purchase.

T. “.

Amazing service! Fast and reliable! You want a car the same day? these guys will go out of there way and time to make sure you are a satisfied customer!

R. R.

Excellent Service, Thanks Lovan Naicker for always going the extra mile for your customers and giving them the Best Service / Deal and Advise.👌YOU ROCK 👍

K. A.

Excellence service recieved by Shaun. First time brought in my vehicle for service at vw umhlanga service advisor Shaun an team was exponential. Highly recommended

R. R.

Excellent service from Roslyn Munbodh .Keep up the Good work. Your company is privileged to an excellent staff like you.

R. L.

Most welcoming experience. Professional helpfull,always going the extra mile for customers. Keep up the excellent service Mr Lovan Niacker.

M. F.

Excellent service from Rene as always.True asset to the organization. Very professional;eager to assist and always with a smile

L. N.

A huge Thank you to Nolwazi Ntshingila for her amazing work ethic, always ready to assist and always so friendly, it's heart warming. Please keep up the outstanding work.

T. G.

Overall very happy with the service from McCarthy VW Umhlanga and a Big Thank you to Rennei Chateau for excellence service and just for making the whole process go so smoothly.

L. S.

We recently purchased a used car from McCarthy Umhlanga and had the most excellent service from Samera Khaki. She went out of her way to assist us ensuring we were happy and always with a smile on her face. Will certainly recommend Samera and Mc Carthy VW Umhlanga.

A. S.

Roslyn , offering excellent service in a professional manner , meeting with customers requirements as well as dedication for line of work and being passionate and respectful at all times .

L. B.

We had great service from this dealership. Kurt went above and beyond to help us find the perfect vehicle and we couldn't be happier.

T. C.

Spoke telephonically to someone in the service department. Very helpful and professional

K. A.

Exceeded my expectations in all aspects A huge thanks to Debbie Stanley for the excellent customer care much appreciated I would highly recommend vw umhlanga to purchase or to service your car. Im very satisfied customer Debbie Stanley 🙏

J. P.

Sherwin Pillay is the best' always so helpful when ever you need advice' and the best deals when it comes to vehicle's. Thanks Mr VW.

T. R.

Excellent service from Lovan Naicker Very helpful, always going the extra mile to make his customers happy.

S. E.

There service was outstanding and sales consultant Tanya Wright was very efficient. Thanks for the great service!

R. S.

So I came from Richards bay to umhlanga on the 12th october for a meeting , and on the way the plastic panel underneath my vw passat came loose. I rushed to vw looking for help. Thankfully I was welcomed by Andre who notified Bruce of my situation as I needed to come back home. Bruce went the extra mile to swiftly get my car on a hoist and fixed the problem for me. Now that's what I call service! Excellent thank you Vw umhlanga and thank you Bruce !!

H. D.

Roslyn Munbodh excellent service well done on great customer service. Keep up the good work

K. L.

Gerda is just incredible, she always goes the extra mile and always give her best to make sure clients are happy

R. I.

Best service I ever recieved at any dealership,the sales lady was on top form.From the moment I phoned to find out about a vehicle till the delivery of my vehicle communication was key and that's what anybody wants when buying a vehicle.Thank you Sameera Khaki for the excellent service.C.J

P. M.

Thank you so so much to Nigel Hastibeer for his excellent service. I'm definitely referring my friends to him.

P. R.

Great work from Denise G, always going the extra mile to ensure excellent customer sevice

R. J.

Wow what great service, wish I could give the finance ladies 10 stars u go girls will definitely recommend vw umhlanga to all lokkin to purchase a new vehicle

A. S.

Very efficient service. Shanall went out of her way to help and make sure I retrieved the relevant, correct information.

A. H.

Excellent service and advice. Great workmanship. Efficient. Would recommend to anyone with a vw. Was well worth the drive from Pietermaritzburg.

C. C.

Good service received from Umhlanga service dept, Rene was very helpful and friendly.

B. M.

Excellent service. Been dealing with them for many years. Family values.

S. N.

Excellent service and always goes over and above the call of duty Nigel Hastibeer.

V. B.

Always a pleasure dealing with Lovan, I always recieved world class service from him .

T. N.

Thank you for your excellent service Lovan Naicker...

K. H.

New cars only.This store had a parking lot and was easy to get into.

L. M.

Many thanks for the good service Gerda.

D. B.

Thank you Gerda for the good service

p. c.

Chevonne Bronkhorst

J. D. K.

Chevonne Bronkhorst

C. S.

Gerda Louw

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