Reviews about The Digital Experience. (Appliance Store) in Fourways (Gauteng).

The Digital Experience

586 Customer Reviews

91 User Comments

Appliance store

Electronics store

Audio visual equipment supplier

E-commerce service

Fourways Crossing, Winnie Mandela Dr, Fourways, 2055

Details

Information about The Digital Experience, Appliance store in Fourways (Gauteng)

Here you'll find location details, hours, peak times, contact information, photos and real user reviews.

This place has excellent reviews, indicating great customer service. Highly recommended!

Map

Opening hours for The Digital Experience

Peak visiting hours

Monday

Tuesday

Sunday

Reviews of The Digital Experience

S. R.

Nathaniel is a service orientated professional at Digital Experience. I went in to purchase an e-arc cable. Nathaniel was happy to provide but went on to ask me about my intended use. He provided the cables and advised me on how to get my MERANTZ amp back to working effectively. I did not purchase the amp from DE, but from Sound Experience. I have been in contact yet again with Sound Experience but still await a response. Thank you Nathaniel for restoring my faith in obtaining good service in our beloved country.

S. T.

One on one advice good prices and great service from Moses. I always go to Digital Experience for our tech needs/ tv/ipads/phones etc. Great specials and same day delivery of my new Smart Tv thank you

Y. C.

What a pleasure to be assisted by Wessel Denner at the customer service department. He is so friendly and helpfull young man.Got my device sorted out in no time. Definitely give him 5 starts for customer service.

C. C.

I ordered a camera lens online. A representative called me an hour later to tell me the lens was packed and collected by the courier. It was delivered to Cape Town within 24hours! I am amazed at how good the service was! FIVE STARS!

B. M.

Great service from Ashley LG sales rep . His customer service is second to none. His product knowledge and orientation is outstandingly and exceeded my expectations. I was completely impressed with their professionalism and customer service. The staff are always is always inviting and willing to assist.

A. F.

What a great experience at the store.Thanks Wessel at the customer service desk very helpfull and assisted me in sorting my new device out in no time. Definitely will be back with this 5 star service recived from the store.

J. R.

Being supporting The Digital Experience since inception.James and his team assisted me over the years.Nikon Spotting Scope,Televisions, Samsung Cellphones, Samsung Galaxy Tablets and the list goes on...I saw this enterprise growing from strength to strength over the last 15 years with state of the art offerings....

L. M.

I had the best experience with Digital Experience, they are efficient and they deliver on time. They meet up with every expectations and beyond, not to mention their affordable prices. Thank you so much you're the best team.

A. H.

What a pleasure being served by Wessel Denner in the customer service department.He is very helpful and assisted me getting my new device up and running.What a plesant young man and so helpful. Digital Experience will definitely see me more times now. Excellent service from them.

M. K.

⭐️⭐️⭐️⭐️⭐️Great service from Trevor Dean! and a fantastic range of products. ⭐️one star for Admire in the headphones department who promised to call me back and 8 days later no call

I. R.

You get many people who claim Black Friday is a hoax but I beg to differ. I buy tech on a constant basis and this time I was in need of one specific TV and had my eye on it for over a month. The Digital Experience was the only store to offer this TV at an awesome price of R37995 and the only other walk-in-store (Hirschs) to have this model could not lower their price of R49000. LG rep was friendly and helpful and the sales rep Lewallan (sp?) was also very kind and helpful. This store will always be my first stop for electronics, sorry Hirschs, you snooze you lose.

J. “. S.

Excellent digital shop. Knowledgeable shop assistants. They are currently renovating the space, but I'm keen to see what they come up with. TV's, fridges, cameras, cellphones and cases and covers and cables and whatever you need, all in one place.

B. v. d. m.

WOW! What fantastic customer service. I had an insurance claim (Thanks ESKOM and Loadshedding). The insurance company contacted me late on Wednesday afternoon, to inform me that my claim was approved for a replacement and that The Digital Experience will contact me shortly. Within 10 minutes, Lucretia phoned me. She mailed the banking detail for my access to be paid. I mailed the POP and she arranged for my delivery to take place on Friday. There are very few companies that can proudly say they deliver superb customer service, but The Digital Experience CAN say that with pride. Thanks for your exceptional service, Lucretia. It is highly appreciated.

V.

I received exceptional and incredible customer service from Dane Wilkinson at the Samsung Digital Experience store. Dane is the most authentic and truly customer-centric person. He genuinely listens to the customer needs, understands the customer's concerns, diligently researches, double checks product capabilities, offerings, advantages and disadvantages. He advises the customer with honesty, integrity and transparency. Dane is definitely an absolute asset to the entire company. Dane is undoubtedly a brand ambassador who advocates the highest standards and most leading edge world leaders in the technology space. I will definitely continue to shop with this store and stay with this brand/product simply because Dane's customer service is matches and in certain instances exceeds the superior quality and performance of this global technology giant.

S. T.

Great service all around. Thank you Bought a large LG appliance online on a Saturday morning, I needed some assistance with the measurements and features and got a call back from a very friendly gentleman who went to measure the unit, went over the specs with me as per the LG site confirming everything before I made the payment online My appliance was delivered the very next day (Sunday), the delivery guys were friendly and really helpful.

L. B.

After a dissapointing experience with the Woodmead Makro, The Digital Experience saved the day. I initially tried them out as an alternative but because of their superior service they will now be my default avenue for all my appliance and device needs. Turnaround Time/Delivery - 10/10 (Quick) Communication - 10/10 Customer Experience - 10/10

W. O.

Many thanks Keith Ruthanam. I found new Samsung TV at best price by far at Digital Experience. Keith turned the deal around in 24 hrs with a delivery thrown in. I am recovering from Covid and not too mobile.

K. A.

Great service from Gerhard! This store has a wide selection of TV's at competitive prices and they have stock!! Expert knowledge! I will definitely shop here in the future.

S. S.

Decent range of products, and very friendly helpful staff. Pricing is average.... maybe more expensive than the online retailers, but on par with the physical ones. Would have given 5 stars if the cashier was a bit friendlier... not a pleasant check out experience.

B. M.

I'm overly impressed and happy with your service. I ordered my mom a washing machine online yesterday Afternoon (Saturday) and immediately I was called to confirm my purchase and I was told it would be delivered today(Sunday) before 12h00. I further enquired on the warranty, and I was assisted very well and given more information than expected. The delivery man Jabu was on time and really helpful, I appreciate it. Thank you, you've gained yourselfs a long term customer.

J. D.

Awesome store with even better staff. One of the best photography stores in the Fourways area.Staff are always super helpful and knowledgeable and nothing is ever too much trouble.Been using this store for a couple years now and will continue to. Keep up the great work Digital Experience!

S. M.

This is the best place to buy all your appliances and gadgets📱⌚🔭 💯💯💯👌🏾👌🏾👌🏾

B. K.

Lots of helpful smiles to make your shopping experience easier and nicer. With a broad spectrum of digital appliances, if you arr in need of something, DE is a good place to start and the workers are more than happy to point you to other places/find a work around if you need something in particular.

M. S. A.

Went to buy my second Large Appliance today, and got the same excellent service from David...My awesome Salesman!! This store has a large range of every household needs. Will go back there again...

T. T.

Made an urgent order for home security cameras. Items delivered same day! Excellent service 👏

M. “. K.

The salesman was great had a good product knowledge on bosch washing machines which made it easy for me to make a decision on what to buy.

D. M.

Amazing stuff at the store. Really helpful staff. They went to great lengths to help me solve a purchase I made in error. I now have what I thought I was buying originally.

T. M.

Guys! When I say the service provided by Stefan at the Customer Service station for Samsung... IMPRESSED. HIGHLY RECOMMENDED

J. A.

Insane amount of stock and products available. From camera batteries to smart TV's, you'll find what your looking for without a doubt.

A. V.

Just went to get a screen protector for my new Samsung. A surprising amount of camera equipment as well as home appliances. If you looking for anything digital, try here as well.

D. B.

I’ve been dealing with these guys for the last 5 years or so, from Andre the owner down to the tea girl, stunning, stunning bunch of people, I’m mostly dealing with the guys involved with Cameras and equipment, sound and Apple, awesome bunch!!! I would like to compliment a few special people that I mostly deal with, Riaan, Jaques, 2x Trevors, James and the girls at the paypoints, awesome bunch and then Andre who will always make sure I have an awesome experience at the shop, you guys rock!!!!

D. a. J. H.

I had a great experience at the digital experience store got help from customer service and the lady called karabo helped me with my new phone to set it up very friendly and patient excellent service from her

J. H.

Nice and friendly staff and lots of product samples.

W. M.

The staff are at hand to assist with technical knowledge of the appliances and electronics equipment. Great prices.

C. A.

Bought most of my appliances, TV & hifi from here. The latest Samsung tvs appliances & computers. Excellent selection of home theater tech. A specialist in camera lenses. Get bargains when items get replaced by newer models.

P. L.

Absolutely fantastic service from Lucretia. She went above and beyond to cater to my every need. Would certainly recommend them!

p. b.

I visited the service dept regarding a cellphone issue and got excellent caring sincere and professional service from their service engineer George who earns his top rate reputation

S. W.

A big shout out to Admire, the customer care I received was outstanding, he assisted me with the device I was looking for and even phoned to reassure me that it was collected and I should get it right away, one of the best customer care service I have had.

S. M.

Excellent service. I love my toaster and David went the extra mile to help me. All round great digital experience.

P. P.

They stock decent brands. The staff in all the sections are very knowledgeable and helpful. They will also match their online deals in store.

N. D.

Fantastic shop with a huge range of electronics. Very helpful staff. Highly recommended.

E. A.

Awesome store but even with all that stock, they couldn't help me with something simple like an audio cable. Disappointing...

J. H.

Fantastically friendly and knowledgeable service received from Admire when recently purchasing a laptop.

B. M.

Best world entertainment, digital, photography, houseware equipments you can find in the store. KEF,Yamaha,Marantz,Technics,Sony,Samsung,Nikon, etc.

S.

Highly recommended to anyone who is looking for tech and electronic equipment. They stock the latest in electronics with a vast variety available.

J. J. B.

Excellent technology store. Very knowledgeable staff.

R. v. B.

Good selection of high quality electronics for audio visual and such. Friendly, helpful staff.

D.

If you need high end speakers, TVs etc then this is the place, obviously high end prices...Staff are friendly and very helpfull

G. C.

Most amazing shopping experience. One of the greatest electronic stores in the world.

N. P.

Costumer service department was great the guy was friendly

M. B.

Friendly and helpful staff, my go to for any appliances and electronics.

L. M.

The salespeople are knowledgeable and friendly. Good stock range.

W. K.

Well stocked. Great service. All COVID protocols adhered to.

A. D.

Fantastic service. Great selection of brands. Good specials.

D. K.

Service, advice and product range were great.

T. S.

These guys are awesome . They on point and offer great advice ...

r. m.

Anything you need they have it and good pricing compared to their larger competitors

D. D.

very helpful and polite and even got a pensioner discount very happy

D. L.

Great shop. Everything electronic under one roof!

J. D.

Superb service, particularly by Ken.

S. P.

By far the cheapest in the business for TVs, be it Samsung or LG.

T. L.

Reasonable name brand’s

T. K.

Good Quality service and products

N. P.

Super service

M. M.

L. O.

A. M.

G. D. l. C.

C. d. P.

P. M.

L. N.

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