Reviews about McDonald's Kenilworth Drive-Thru. (Restaurant) in Cape Town (Western Cape).

McDonald's Kenilworth Drive-Thru

3455 Customer Reviews

91 User Comments

Restaurant

Hamburger restaurant

Family restaurant

Fast food restaurant

Takeout restaurant

Loch Rd, Kenilworth, Cape Town, 7708

Details

Information about McDonald's Kenilworth Drive-Thru, Restaurant in Cape Town (Western Cape)

Here you'll find location details, hours, peak times, contact information, photos and real user reviews.

This place has excellent reviews, indicating great customer service. Highly recommended!

Map

Opening hours for McDonald's Kenilworth Drive-Thru

Peak visiting hours

Monday

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Sunday

Reviews of McDonald's Kenilworth Drive-Thru

N. R.

Had a nice time with my kids. PORTIA the hostess was polite, professional, helpful and friendly. Lids enjoyed the play area. Loved the self service order procedure. Works really well.

S.

Went on 29/05 the store is very clean the staff was very nice and helpful. Order came quickly it was so fresh. I never knew there was a Mc D in this area I'm so glad I found it definitely my go to next time I'm in the area

G. P.

There is something wrong with the machine, I always have my order go we wrong or an app deal scanned but on the machine it doesn't not include it in the checkout, then immediately it goes off on my app as we. Today was the worst. Everything I tried to order from my app didn't take , only after I scan and go to check out that's when the message will pop up that the selected deal has become unavailable within seconds after successfully scanning even that new game thing, I played and tried to order it disappeared I tried to play again it told me to try tomorrow. I like to buy the little snack cause I put it in my son's lunchbox, and this machine did not work I did call someone to help but all the deal went offline on me, all of the ones i wanted to take, tired and hungry and Because I had my kids in the car I decided to just go to the drive through instead of waiting inside. I gave the operator my QR code so I can at least get points for my order...but she completely disregarded it. And no points were added

P. v. E.

This store needs to ensure food is warm when you receive it. Service model needs to change at drive thru. You can't ask evert car for slip then go look for the food that's been standing getting cold. Food should Come to windows just in time as car pulls up.

C. M.

I've been coming here for a few weeks now to grab something for breakfast. The staff at the drive-through are always happy and friendly. Even when one of their delivery truck guys gave me nonsense, the staff at the McDs just laughed at the truck driver and told me not to worry.

K. H.

It's a wonderful McD's. The service was great and the food of quality. The best I've had in my area so far.

Y. A.

My Anywhoo's... I haven't been there in years (15 years) give or take. So expectations where almost non-existent. Well well...the food was so fresh, warm👌we waited for like 5 minutes and our food was ready. So all in all, lekker experience and lekker food. Will definitely visit again. Till next time... 😜

F. M. (.

Nothing fancy. Staff made wait to pay, even though I placed the order on the self service desk.

T. B.

Very big not alot of people here, GREAT playground 10/10 playground.

G. v. Z.

Great place, sadly not the greatest McDonalds I have had, staff were friendly and helpful

W. S.

I would host my 30th birthday party at this branch of McDonalds. It's always clean, staff always smiling, music always makes my feet move, and most importantly, the fries are warm and made with lots of love.

J. F.

Come here if you want tonnes of free stuff because they never get your order right for some reason. excuse how gross the photo looks, I couldn't make it look any better 😂. oh well.... still a McFlurry I guess....

K.

Popular drive-thru. Very convenient to go to, but always very busy. There are 2 lanes to order, but they then merge into one lane to pay and collect. There is usually a bit of a wait to order and then to eventually get your food because of the backup of all the cars. But the food is always good and hot!

J. O.

I must confess a potential dependence on the McMuffin, and due to nagging issues that keep me from completing an in-house survey, I'm compelled to complement the staff and management both stellar and friendly service. The attention to often overlooked details like the power washing the entire drive thru deserves public acknowledgement

S. M.

Came in...did not wait long and the food and service was excellent🫶👌

M. S.

Very good functional and clean Mc Donals

C. J.

Food is good. Service is always slow and very chaotic. When asking about status of the order the staff gets agro.

m. p.

Upon arrival: It’s proven that the drive thru is a quicker way to get your food, than walk in. Of the many McDonald’s outlets in Cape Town , this store consistently delivers the best Quality food experience. The meals are prepared quickly, very tasty, always generous with sauce and fillings. The staff are very friendly and kind. The drive thru line works great 👍 If you’re in the Area, choose this store 😃

C. R.

Just recently moved into the area and found this McDonald's quite by chance last night. Service was quick, the staff were friendly and the food was fresh. We will be back, especially seeing as they have a generator for loadshedding as well.

N. D. L.

We had a large order, so decided to park and enter the store, rather than use the drive through. Service was very quick, staff was friendly and order was correct. What a pleasant experience.

G. M.

The online payment system inside McDonald's pulled an Ace and it paid off... Happy the pay points have eliminated standing in a line. Happy that the staff are looking happier and smiling. To management keep up the good work.

S. P.

Lots of parking available, a double lane drive through to order shortens time waited to order, but you only end up repeating your order at the payment window.The service at this franchise has decreased as it they seem to be under staffed. It takes longer than usual to get your food both drive-thru and dining in. Touch screen kiosks available to order

M. S. A.

Foods good I enjoyed it Service sucks there was no one helping at the counter I waited for someone to help me . It seems to me everybody working there is just doing there own thing. No understanding of customer care!! Inadequate service

M. M.

Conveniently situated on a busy road opposite Kenilworth centre. There is a double lane for the drive through and a big parking area for those wishing to go into McDonalds. This store gets extremely busy during peak times, especially over the weekends. A small play area is inside for entertainment plus toilet facilities, including wheelchair accessibility.

N. B.

Really the main reason going to these places is speed and hunger, if not your child's nagging you to. I shouldn't complain because I have only myself to blame, but honestly I keep asking myself how McD manages so successfully to leech food of its natural flavour. Today's service for breakfast meal was super slow, and the meal tasted dry and I felt a little sad after. I must read my own review before committing this travesty again. The ⭐⭐⭐ are for my son's happiness mainly.

d. h.

The chicken tenders were dried out and inedible. Very disappointing after flying back from business and hungry 😕

C. L.

Drive through always efficient. Sometimes the chips aren't the freshest. Only once was the bun dry/old.

S. S.

Currently quick breakfast turnaround (probably new supervisor) and no trainee. Everything asked for was in the bag. But after hours the milkshake machine is always out of order, food better than other franchises.

R. M.

The food was nice. Just sorry that they never had all the toys for the kids meals. Both my kids had to take something else which they didn't really want.

G. R.

Yum obviously but sometimes they close early and say that the system went down very annoying cuz they do it almost every night around 12 and i come back from work at 2. This whole week i have gone everyday and they have said the same thing to me on 4 of those days. Sorry our system is having problems would u mind waiting 30 mins. I figured it was a lie so i came back 30 mins later and got the same answer. Its supposed to be 24 hour drive through but whoever is managing it is an absolute fool.

N. I.

Come on ma dude 😂this is freaking McDonald's like everyone know McDonald's but I'll still describe it for you because I want points it's like a game for me The big Macs are the best thing ever like every time i go there I order that The nights are bad because the staff is lazy to do anything and they did bad to my food last week but I made her pay The next day I came back and threw her with a water balloon filled with chicken toes But yea McDonald's is amazing

A. K.

Very convenient place to meet people. Service could be a bit better. Some counter staff has no intention of assisting you. They will just stand there and do nothing to assist.

S. L.

We loved it. If you occasionally buy takeout then McDonald's is a nice treat. They punched our order out in record time and we were on our way again.

R. D.

Not the first time I've come for icecream and been told they didn't have any, unfortunately drive through was full and I had to persevere as there was no other way out of the que! Would have been nice if there was a sign outside the drive through to say there was no icecream!

N. I.

Some of the staff are friendly others or not my order for iced coffee came out wrong twice already it was dark as if it was an Espresso so I definitely I'm very sceptical about going back there. Thanks

A. D.

Staff could see that I was pregnant so brought my order to me instead of calling it out to collect at the counter. What was in my bag was incorrect burger, which they corrected the next time they walked out and were in ear shot. I was there during a bit of a busy rush.

T. M.

Exactly what I needed right after work 😍😍😍 I'm happy with my meal❤❤❤

M. A.

They've never messed up an order, the fries are always fresh and their ice cream machine has always been in working order whenever we've purchased there.

C. K.

I find McDonald's frustrating on a good day. 30 minutes in the drive through. (probably 15 cars) McDonald's target market is regulars. You need to know what you want, as menus / price lists are very scarce. They have scrolling wall boards. So if you missed that screen you wait till it comes round again. (if it was even on a screen to begin with)

N. S.

Awesome service from the ladies who were on duty Thursday night. They really went the extra mile so that my kid could get his happy meal books. Very very grateful

E. F.

Grabbed early morning coffee here before heading to do community work in Valhalla Park. Very friendly staff. Efficient and remembered specific requests so very impressed. Keep it up, ladies!

T. W.

Good quick service. Visited during peak hour 10-11pm after leaving hospital and was amazed at the fast service. And fresh food at that time of the day.

C. S.

Good MCD. Great that you can order extras with meals. Really enjoyed it.

M. N.

Food is excellent customer service very good. Play area for children also there parking space always available. Drive through service quick and convenient

T. C. B.

Generally ok. Gets packed so sometimes best to park and go inside to place your order instead of the drive thru

T. M.

Quick and close to home and work.

B. M.

Friendly staff, very considerate......always fresh good food

C. H.

Excellent work.

Z. D.

X. S.

OK how

S. M.

M. J.

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