Reviews about Barons Cape Town. (Car Dealer) in Cape Town (Western Cape).

Barons Cape Town

1139 Customer Reviews

91 User Comments

Car dealer

Volkswagen dealer

Used car dealer

1 Dock Rd, Victoria & Alfred Waterfront, Cape Town, 8001

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Details

Information about Barons Cape Town, Car dealer in Cape Town (Western Cape)

Here you'll find location details, hours, peak times, contact information, photos and real user reviews.

This place has excellent reviews, indicating great customer service. Highly recommended!

Map

Opening hours for Barons Cape Town

Monday

8 am–5 pm

Tuesday

8 am–5 pm

Wednesday

8 am–5 pm

Thursday

8 am–5 pm

Friday

8 am–5 pm

Saturday

9 am–1 pm

Sunday

Closed

Peak visiting hours

Monday

8
9
10
11
12
13
14
15
16

Tuesday

8
9
10
11
12
13
14
15
16

Wednesday

8
9
10
11
12
13
14
15
16

Thursday

8
9
10
11
12
13
14
15
16

Friday

8
9
10
11
12
13
14
15
16

Saturday

9
10
11
12

Reviews of Barons Cape Town

M. M.

Friendly and efficient staff when getting car serviced. They will give you a lift himenor to work after you drop your car off

L. M.

The service I received from the Service Team in Waterfront Dock Rd was exceptional and heartfelt, a follow-up phone call to rate service demonstrates a service level associated with Audi, especially after a previously dismal service and damage to my car at Audi Claremont. Shifting my entire working calendar day to obtain great service and thanks for accommodating my unpredictable calendar.

J. V. W.

Barons, Waterfront Thank you for your professionalism, diligent etiquette, prompt responses, customer care excellence & ultimately ensuring my beautiful car is safe, serviced with precision & as a bonus, cleaned to perfection. Love it. I could not have decided on a better branch to manage my Polo TSI's needs. Thank you & well done!!

I. W.

Always had an amazing exprience @ barons cape town. Needing to buy a car ask stephan Murray his your guy friendly, efficient service and doesn't sell cars but builds relationships. Then my favorite in finance Algeario recently started but a heart of gold encouraging and a gem of her own definitely a dealership that knows service and technicality. Amazing team would never move anywhere else but Barons Cape Town

C. M.

Thank you Sisanda for your seamless and excellent service. It was a pleasure dealing with you from beginning to end.

G. L.

Friendly sales staff, parking could be an issue if it's busy but just ask the security at the entrance gate who'll advise you where to park. Location is great as it's just next to the V&A Waterfront, actually at the entrance road if you're coming from Cape Town CBD side, lots of choice of VW's and Audi's new and used.

D. K.

My opinion might be biased, due to being a VW owner for the past 25 years, but VW still takes my breath away. The dealer in the foreshore, is my dealer of choice. I stay 2 kms away from Tokai VW, I still prefer to service at Foreshore. Thanks for excellence with a smile 😀

E. V. F.

This is a very large dealer. They know what they are doing. Very friendly staff. Excellent coffee bar.

D. R.

I have serviced my car at Barons for a few years and recently purchased a second hand VW from them. All my experiences with their staff have been exemplary, most recently a special mention of Dion in the workshop who helped me out with an emergency, pre-holiday fix. Highly recommended.

T. D.

I have been going to this dealership for the past 2 years and I am very impressed with the service that I receive. The receptionist is always friendly and offering me something to drink as soon as I arrive. Every one is committed and focused to making my experience enjoyable and hassle free one - from the new car sales team, the dealer principle, the workshop staff and the workshop foreman. They always keep me in the loop regarding the progress of issues and always go the extra mile. Keep up the good work, everyone!

Z. M.

Guys if this review had 10 stars I would give it a 11/10. Bruce Sprague gave me the absolute best service ever to a point where I felt undeserving of it. To Bruce, thank you so much for your patience and understanding throughout my craziness. You have made me so happy. Continue to serve people like that and I promise you it will never go unnoticed!

C. S.

The service of help is really big and they always make you feel welcome, you can ask anything and they can or will assist you to the best of their abilities… The Staff is great help…

F. X. S.

Felt like a VIP every time I needed something. If you are looking to buy a VW ask for Bruce and say Dr Frank sent you ;)

I had a bad experience with booking, I called 3 times, got put on hold and so forth . But I understand that issues like this happen and if it happens it you then give this place a try. 5 stars for the lady at the front desk, Evelyn, people like her and my service agent , Sabrina, need to be promoted or paid more. But even they guys checking my car where like clockwork. Great experience at a dealer for a change. Highly recommend this branch .

m. s.

Deon thank you for your assistance. I tried to contact you at the office to let you know we arrived safe in Namibia. We are truly grateful to you. May you prosper and VW Baron Cape Town, Never lose this guy. He is one of a kind❤️

R. L.

Extremely helpful; friendly and caring. I had a huge concern with a gearbox overheating - within half an hour i was there and they kindly checked and assisted everything was all ok and was all due to the sudden heatwave! My kids had a lovely treat of hot chocolate while they waited patiently.

H. C.

Professional friendly service. The service team was in contact with me during the day, updating me as to sign my car would be ready. Washed and vacuumed my car before I collected. I will definitely use this branch to service my car again.

C. v. Z.

Bought my first car there this week and I was so surprised at how professional and caring everyone was. From the lady at the reception desk to Stephen who was my salesman (would recommend him to anyone) to the person that made the coffee, all of them was so professional and helpful. I would recommend this dealership to anyone and everyone!! Also a big thank you to all of them!

A. S.

Excellent. Received a phone call day before service to confirm, morning of was a breeze to drop off car (with good coffee and lift to work) and Lizwe (service consultant) phoned me 3 times during the day with updates. Car was ready by 15:30. Effortless and great service!

C. F.

I have recently acquired a VW again after an absence of a couple of years driving other brands. I have to commend Kevin, Alan and their team of professionals. The experience was second to none. The willingness to assist in making the deal happen, followed up by the after sales service, deserves special mention. I am very happy (with the vehicle as well) and I think you guys have a customer for life.

C. T.

Wow. Now this is what you call a service with a smile!!!! I am very impressed by the superb service which we received on Friday, the 18th. The staff is just so friendly and professional.. Thanks to Chandre and team. You guys blew us away with authentic and amazing service...

B. N.

Had an experience last time I was given a courtesy vehicle. I never knew that you couldn't smoke in them as they never had signs advising so. The guy(service sales man) almost bit my head off and just went on sighting his displeasure and kept going on and on,left a bad taste in my mouth. I go there now due to being obligated even my last visit a few weeks ago....... Disappointed Brav

G. W.

Great customer service, friendly staff. Prime location. Enough parking.

M. S.

What an absolute pleasure to have dealt with Debbie Dodgen. She really goes the extra mile. She's even going to deliver my mats for my new car at my house. Now that is service. Will definitely return in 5years. Thanks once again.

J. G.

I still can't believe that I got such great service from Craig Nadasan. He just knew how to satisfied myself and my dads need for a new car. I'm very impressed and will most definitely send my friends and family to Craig. Tasliem Marlie pls do not send Craig to any other branch cz he is just what we need at your dealership.

Y. H.

I was greeted by everyone and asked if I would like a cup of coffee by three employees within my first 10 minutes of arriving. People looked like they wanted to help and my saleswoman, Ilham, was extremely helpful and friendly. Very clean and tidy dealership. Will definitely return. Thank you Barons CPT.

T. A. (. M.

Our experience at Barons has been nothing but wonderful. We've been doing the servicing for our Jetta there for about 3 years now and we've been very happy. The service is fast and efficient and the staff (even though quite busy sometimes) are always friendly and polite. Most recently, Melvin in the service department assisted me when the Jetta wouldn't start and I was waiting for Roadside Assistance to tow it to Barons. Melvin picked up his phone each time I called and patiently answered my questions. He even attempted to wait for the tow truck. After my car was towed in the next morning, he made time to do the repairs even though he must have had many other cars to attend to. But it made a huge difference to have the car back (because our other car was in the shop as well!). So a huge thank you to the Barons Team, most especially to Melvin, for the fast and astounding service!

F. A.

Great service as always. The staff is friendly, professional and just amazing. I have been taking and buying my cars by them for years and I will never stop

R. M.

Wow!!! Fantastic customer centric experience this morning when booking in my vehicle at Barons Cape Town. A massive, huge shout out to Sabrina Hendricks and all at Barons Cape Town on a job well done and making me feel like a valued customer. Sabrina does her job with the right attitude, belief, commitment, determination, enthusiasm, passion and sheer tenacious professionalism and is a true asset to this dealership. My amazing experience didn't stop there but was followed through by service reception, general reception, sales management as well as personal attention from the Dealer Principal, Kevin Pillay, himself who rounded off my pleasant, well spent morning with some sound motoring advice. One can immediately pick up that Kevin leads by example and is captaining this ship in an effective, efficient, customer focused manner. Well done Barons Cape Town!!!

R. K.

Reliable and friendly business. High standard of work. This is rare in the motor industry especially in South Africa. Special thanks to Siya and Vincent from the waterfront branch.

E. N.

Great service by Tanya. Paul the driver tried his best to fetch me. The receptionist however did not contact me to inform the drivers were out my area.Thanks though guys everything else was perfect.

Y. S. v. d. M.

Barons is great, I've been a customer of theirs for 5 years now and their service department is really good, they listen to your problems and attend to them. Thank you for the excellent work team 💪🏼

F. V.

This is for the greatest service i have ever received from Barons Culemborg and the service advisor by the name of Chandre Arendse my car came in for an intake and injector seal replacement and she made sure that my warranty was going to cover it had the car for only 3 days but was worth the wait and she kept on keeping me up to date on what was going on. If you ever need assistance please see her as she always goes the extra mile for her clients. Thanks again Chandre much appreciated Please dont forget my previous service advisor who has been looking after me for the past 6 years Faiqah Armien she is always assisting me in every way possible, so Barons Culemborg please look after these 2 wonderful ladies as they are a treasure to your excellent customer service. Thanks

E. S.

Very impressed with the serviced they truly delivered, and i love the new setup at V&A, hope to be part of the VW family for long time. keep up the excellent work.

M. J. Z.

Good guys from what I get from our visits. Service improved a lot in the last years as well from what I was told. Great to talk to people with a plan committed to people.

J. V. Z.

John Brown from Barons Cape Town is the best Sales Executive ever. My wife acquired her so loved T Cross from him a year ago. I am waiting for my TROC burnt orange, black roof 2.0 Design 4 motion.

S. K.

I would just like to Thank Janine and Wayne in the parts department! Every time we call for parts these two are always on point, have incredible product knowledge and are always willing to go the extra mile when we are caught in a tight spot! Thank you again Sean - JEG Diesel

s. v. w.

I recently bought myself a polo gti and after driving the vehicle for two months, discovered it was smoking. I took my car to a well know GTI specialist who performed diagnostic computer tests and paid R350 for the test. Needless to say the money spend there proved fruitless as I was informed it could be my turbo charger causing the smoking problem as no other error faults were reported. I decided to approach the specialist at VW Culemborg and spoke with workshop manager Shaheed. What a genuine sincere person. Customer driver from the word go.Gave me tons of good advice and told me to bring my car in as a once off deal to run their computer test at no cost, as its possible that the software from other service providers were probably inferior ("not his exact words but my interpretation"). Shaheed thanks again for saving me 8k plus for turbo repairs because now I know there is nothing wrong with my turbo. Even though my problem is completely resolved, I at least have the peace of mind that VW Culemberg has an excellent and honest team waiting for me once I am financially ready to repair my GTI.

T. B.

Amazing service especially from Bruce they went over and above for me. Thank you love my car!

T. K.

They always strive for exceptional service. Constant feedback and after service is their culture. Well done to the service team!

h. f.

Hey Barons Team i just wanted to know if you fit eibach lowering kits to polo 8 tsi. Been back and forth as my car sit under warranty and i want to keep it but would love to fit a lowering. Iam sorrty fot postings here